🌍 Rygor Auto– all sites
⏰ Mon-Friday 08:30 – 18:00 (40 hours) 30 min unpaid break
🔧 Your Role
At Rygor Commercials, we are looking for a Technical Manager who can be the main point of technical contact within the business, for all Mercedes-Benz technical questions, and the main liaison point for all technical specialists at our Dealerships.
We are looking for an individual who can create a centre of technical competency and excellence within the Rygor Commercials, Mercedes-Benz franchise of the business. You will be able to optimise service quality and the customer experience, by positively influencing the quality output, MOT, VOR, Warranty and R&M performance at site level, by identifying and acting upon training, equipment, process and product issue reporting.
Day to day, you will be reporting to Head of Technical (Rygor Group), while…
- Working with site-level technical specialists and technicians to develop and improve diagnosis within the dealership.
- Ensuring the workshops and technical team follow and adhere to all quality, safety and compliance policies.
- Ensuring all workshops are correctly utilising workshop loading.
- Creating a working environment with encourages the highlight of workshop and compliance issues to the safety and benefit of the team and customer.
- Managing and repairing complex technical/diagnosis issues from start to finish.
- Organising and monitoring technical training and qualifications in conjunction with the site-level technical specialists.
- Ensuring that quality control inspection processes are achieved.
- Ensuring that workshop and training BER standards are achieved.
- Improving workshop efficiency in all aspects of workshop repair operations.
- Overseeing and managing technician specialists, technician PDPs to ensure growth and development.
- Ensuring Technical Product Reports are in line with MBUK guidelines.
- Identify performance improvement areas including Customer Satisfaction, Fixed First Visit, MOT pass rate, Repair & Maintenance and Warranty performance, monitor and assist with Technical VOR.
- Ensuring special tools are accessible, complete and in a serviceable condition at all sites and that special tool areas are correctly labelled and recorded.
- Regularly reviewing the quality of the Dealer’s repair work in the workshop.
- Attending group technical meetings.
- In conjunction with TIPS, the use of TPR’s to identify fault trends to Mercedes-Benz.
- Identifying repeat vehicle failure/complaints in line with FFV criteria.
- Effectively managing customer complaints through clear and timely communication as required.
- Managing loaning tools/return process, damage evaluation and recharge process.
- Inspecting and reporting defects, rectification of any/all workshop equipment in conjunction with site-level technical specialist.
- Monitoring MOT inspection performance and compliance of quality to achieve 100% pass rate
- Reviewing Technician selling efficiency review reasons and implement any changes/reviews to increase workshop profitability.
- Booking relevant courses after confirmation, liaise with Admin on travel and accommodation.
- Managing GEMS logins including adding technical access/removal for staff changes.
This role will be a great fit for you if:
- You possess extensive motor industry experience, ideally in an Technical position at senior management level.
- An established track record in managing a team of technicians and supporting their development
- A thorough knowledge of customer and market analysis, marketing initiatives and customer satisfaction.
- Must be experienced in people management, particularly in terms of achievement through teams. Leadership style should be highly visible and hands on.
- Enthusiasm and continuously improve product knowledge of self and others. Desire to achieve the highest standard of personalised customer care.
- A flexible approach to work and adaptable to thrive in a changing environment.
- You are computer literate and confident using technology
Research shows that some people are less likely to apply for a role unless they are 100% qualified. As long as you are industry level qualified for the role (NVQ Level 3 HGV), we encourage you to apply, even if you don’t feel like you meet all our requirements. We want to know about your passions, achievements, learning and growth. If this role excites you, start a conversation with us!
🌈 Diversity, Equity, Inclusion and Belonging (DEIB)
At Rygor, we’re committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are an award-winning community of professionals from all walks of life, and we believe our unique qualities should be celebrated. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise.
You could consider using Find My Why (click here) to provide us with your Psychological Selfie! Using your responses to an in-depth questionnaire, Find My Why puts together a personal profile based on different aspects of your life- your personality, values, wellbeing and what drives you. The one-page profile provided to you at the end details your personal and professional self, helping us to understand how you work best! Bring this profile to your interview to really impress your interviewer.
🥳 Benefits for you
- Working for an official Great Place to Work™️ and UK Best Workplace.
- Working for a Best UK Workplace for Wellbeing.
- Working with our award-winning team – we have been named ‘Service Provider of the Year’ at the WhatVan? Awards 2022 and winners at the IOIC Employee Engagement Awards.
- Access to 100s of employee perks on Perkbox.
- Auto-enrolment pension.
- A day off for your Birthday.
- Enhanced Maternity and Paternity policies.
- Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP with 24HR Online GP access and second Medical Opinion).
- Mental Health First Aiders.
- Reward and recognition programmes, including our annual setting standards awards.
- Annual appraisals programme and progression opportunities.
- Manufacturer training and access to our in-house training hub.
- Long service recognition.
- Branded uniform (front of house staff).
- Death in service benefit.
- Ongoing investment in company facilities and working environments.
- 23 days of annual leave per year
💙 Our Values & Behaviours
We’re looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.
Rewarding
I am grateful. I am courageous. I am curious.
- We love to say “thank you” to our team members, and we promise to let you know when you have done a great job. We will make sure you feel rewarded and valued, every step of the way. We all value our customers and go the extra mile to set standards for them – every single time they visit. You are a natural helper and have exemplary manners, you enjoy saying a simple “thanks” to your colleagues.
Reliable
I am honest. I am attentive. I am trustworthy.
- Our customers can depend on us to keep their vehicles on the road with exceptional service, and our team members can trust us to set standards for them through open and honest communication, training and support, and personal and professional development. You are dedicated to achieving high quality standards via being process driven and a critical thinker.
Respectful
I am inclusive. I am resilient. I am kind.
- We are considerate and kind to our team, the definition of being a true team-player. We promote the importance of equality and diversity, the wellbeing of our team members, and we are respectful in the way we speak and act towards others. You respect and adhere to safe working practices and have good interpersonal and organisational skills.
🚛 About Rygor
We are an award-winning multi-franchise Dealer group, with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors.
Our business has developed and gone from strength to strength in recent years. We have invested in extensive renovations of our sites across the country and continue to open new sites too; including a brand-new branch in Reading, which opened in December 2022.
We have multiple industry and network awards under our belt and provide exceptional customer service, which Sets Standards. What’s more, we are officially a Great Place to Work™️, meaning we really do have a great company culture which embodies our values of Rewarding, Reliable and Respectful.
✅ Hiring Process
- 🗎 We shortlist CVs online, so make sure to include information about yourself that makes you stand out
- 📞 A short screening call with our hiring manager or a member of our people team
- 🚶🏾 Come to site and meet the team, have a tour, and let’s have a chat so we can get to know each other better
- 🫱🏿🫲🏻 If your application is successful, we’ll be excited to make you an offer
Support – If you need to make reasonable adjustments to our process, please let us know so we can talk about how we can best support you and make the adjustments that may be needed.