IT Infrastructure Manager

🌍 Oxford
⏰ 40 hours: Between the times of 08:00-18:00, Monday to Friday.

📓 Your Role

At Rygor Group, we are looking for a proactive and engaged IT Infrastructure Manager who wants to play a key role in our company. The IT Infrastructure Manager is responsible for leading the design, implementation, and management of the IT infrastructure. This role involves managing the team whilst ensuring the stability, security, and scalability of all networks, server, and cloud environments meet business needs. The IT Infrastructure Manager will work closely with the IT service delivery team and business departments to support the company’s technological needs, manage relationships, and drive continuous improvements in Infrastructure services.

Day to day, you will:

• Leading on IT systems life cycle management, from design through to implementation and management.
• Track and report on infrastructure costs, working with our infrastructure partners to recommend suitable solutions/improvements that are effective and in line with the IT Strategy.
• Managing customer/project requirements within agreed deliverables and budget and ensure the effective transition from project closure to operational support.
• To manage the technical relationship with our customers by providing advice on the selection, acquisition and implementation of IT systems across the group.
• Demonstrable experience of organising a busy and varied workload requiring self-motivation and excellent time management skills.
• Ensure the reliability, performance, and security of IT systems, minimising downtime and optimising system performance.
• Develop and maintain IT policies, procedures, and documentation for the IT Infrastructure.
• Implement and maintain security measures to protect the company’s IT Infrastructure from external and internal threats.
• Identify opportunities to improve and optimise the IT infrastructure and develop plans to implement these improvements.
• Establish development plans for team members in line with individual and business needs.
• Provide guidance and support to team members, including training, coaching and mentoring.
• Manage projects related to the IT infrastructure, including planning, scheduling, and budgeting.
• Excellent communications skills, including the presentation of complex ideas to a variety of audiences.
• Stay up to date with the latest trends and technologies in IT infrastructure and recommend changes and improvements as appropriate.
• Monitor infrastructure performance and capacity, making recommendations for improvements or upgrades as needed.
• Prepare and present regular reports on infrastructure health, performance metrics, and project status to senior management.
• Identify opportunities for cost savings and efficiency improvements within the infrastructure operations.
• Working with your team, ensure that backups of all business systems are fully managed, maintained, documented and disaster recovery process procedures are regularly reviewed and tested.
• Provide support and assistance to the Service Desk & Infrastructure team as well as our users to allow them to fully utilise the benefits of the group’s software, providing training as required.
• Promote and champion the agreed business service levels and how they can affect the prioritisation of work delivered whilst promoting these to your colleagues.
• Ensure that all IT Change is administered correctly in terms of communications and documentation to your immediate colleagues and business users as a whole.
• To complete system upgrades and planned works. (Out of hours if required)
• Establish, develop and maintain effective working relationships with all work colleagues and contractors to ensure an integrated contribution to the IT department’s objectives.
• Observe and comply with policies and procedures for Health and Safety at Work and promote great customer care.
• Participate in learning and development activities that develop personal effectiveness and assist in improving performance in the role.
• Undertake any other duties as may reasonably be required in line with the level of responsibility of the post and in order to meet the changing needs of the business.

⚙️ Skills & Behaviours Required for this Role:

Resilience – A resilient person is someone who has strong coping skills and can draw on these when life presents challenges. 

Organisation– This role requires a highly organised individual, who can manage conflicting priorities and meet deadlines.

Communication- This role requires an individual with strong verbal and written communication skills, to communicate with all stakeholders. 

Team Collaboration- This role requires an individual who can work effectively within and lead a team, while assisting others, and providing support when necessary. Additionally, the right candidate will contribute to the overall goals of the organisation.

This role will be a great fit for you if:

•  Excellent customer service skills gain in a busy work environment.
• Computer literate with experience of using IT systems including MS Office 365 programs regularly in a business environment.
• Ability to explain technical issues clearly and simply to non-technical people.
• Previous experience in an IT infrastructure management role- preferred.
• Experience of service management ticket-based systems.
• Experience of 1st and 2nd line support.
• Understanding of IP and networking.
• Experience using Keyloop Autoline Rev8 – DMS.
• Computing or IT support qualification.
• Microsoft Certified Professional accreditations.

💙 Our Values & Behaviours

We’re looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals. 
    
Rewarding

I am grateful. I am courageous. I am curious.

• We love to say “thank you” to our team members, and we promise to let you know when you have done a great job. We will make sure you feel rewarded and valued, every step of the way. We all value our customers and go the extra mile to set standards for them – every single time they visit. You are a natural helper and have exemplary manners, you enjoy saying a simple “thanks” to your colleagues.

Reliable

I am honest. I am attentive. I am trustworthy.

• Our customers can depend on us to keep their vehicles on the road with exceptional service, and our team members can trust us to set standards for them through open and honest communication, training and support, and personal and professional development. You are dedicated to achieving high quality standards via being process driven and a critical thinker.

Respectful
    I am inclusive. I am resilient. I am kind.

• We are considerate and kind to our team, the definition of being a true team-player. We promote the importance of equality and diversity, the well-being of our team members, and we are respectful in the way we speak and act towards others. You respect and adhere to safe working practices and have good interpersonal and organisational skills. 

Research shows that some people are less likely to apply for a role unless they are 100% qualified. As long as you are industry level qualified for the role, we encourage you to apply, even if you don’t feel like you meet all our requirements. We want to know about your passions, achievements, learning and growth. If this role excites you, start a conversation with us!
    

🌈 Diversity, Equity, Inclusion and Belonging (DEIB)

At Rygor, we’re committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are an award-winning community of professionals from all walks of life, and we believe our unique qualities should be celebrated. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. 

🥳 Benefits for you

• Working for an official Great Place to Work™️ and UK Best Workplace for three years running!
• Working for a Best UK Workplace for Wellbeing.
• Working with our award-winning team – we are winners at the IOIC Employee Engagement Awards.
• Recipients of the Bronze Award under the Armed Forces Covenant
• Access to 100s of employee perks on Perkbox.
• Auto-enrolment pension.
• A day off for your Birthday.
• Enhanced Maternity and Paternity policies.
• Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP with 24HR Online GP access and second Medical Opinion).
• Mental Health First Aiders.
• Reward and recognition programmes, including our annual setting standards awards.
• Annual appraisals programme and progression opportunities.
• Manufacturer training and access to our in-house training hub.
• Death in service benefit.
• 23 days of annual leave plus Bank Holidays.

🚛 About Rygor

We are an award-winning multi-franchise Dealer group, with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors.

We have multiple industry and network awards under our belt and provide exceptional customer service, which Sets Standards. What’s more, we are officially a Great Place to Work™️, meaning we really do have a great company culture which embodies our values of Rewarding, Reliable and Respectful.

✅ Hiring Process

1. 🗎 We shortlist CVs online, so make sure to include information about yourself that makes you stand out.
2. 📞 A short screening call with our hiring manager or a member of our people team.
3. 🚶🏾 Come to site and meet the team, have a tour, and let’s have a chat so we can get to know each other better.
4. 🫱🏿‍🫲🏻 If your application is successful, we’ll be excited to make you an offer.

Support – If you need to make reasonable adjustments to our process, please let us know so we can talk about how we can best support you and make the adjustments that may be needed.